Now to my surprise I was not able to type or get control of his computer. I did not think of it at the time, but I started to poke around the (new) screen to find the control to just focus on just one of his 2 screen system - go it and focus on the screen with this issue. I then selected “help someone”, then signed in with my MS account - the session code generates, I gave it to my friend, he types into his computer and the next thing that came on my screen was his computer. I notice that when it started the screens looked a bit different – larger and clearer fonts. I started quickassist via “run” in the start menu Like I have done this is the past 100 times we opened up a “quickassist” session – I was the helper and he was the client. I got a call from a friend that he was having an issue with his backup software on windows 10 - his system like mine (win 10 too) are current with all update. The Microsoft support agent will give you a security code-enter it when prompted.Hello - not sure if I missed something here, but it seems that something changed on how quickassist works. Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app: The app connects your computer with the Microsoft support agent’s computer using a remote connection. Use the Quick Assist web app to get help with your computer directly from Microsoft support agents. Quick Assist web appįor: Windows 8.1, supported Windows Server versions, supported macOS versions Option 3: Select the Search bar or Search icon, enter quick assist, then select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. In Windows 10: Select Start > Windows Accessories > Quick Assist. In Windows 11: Select Start > All apps > Quick Assist. Option 1: Press Ctrl + Windows logo key + Q at the same time. To open Quick Assist on your Windows 10/11 PC, do one of the following: Important: You might need to update Quick Assist to continue using it.

Start quick assist